The goods presented in our catalogue/Online Shop or in our current advertising, including a detailed description, do not represent a binding offer by us to you. When you place an order with us in writing, by telephone or electronically (e.g. by email) or in any other form, you are making a legally binding offer to us. Likewise, as a rule, you are making us a legally binding offer when you enter the requested information in any of the online order forms in our Online Shop and conclude by clicking the "Now buy" button. In contrast, merely saving goods temporarily in the shopping basket does not constitute a legally binding offer on your part.
Only if you place an order via our Online Shop will we send you an acknowledgement of receipt by email. This email is only intended to inform you that your order has been received, and it gives the details of your order. This acknowledgement of receipt does not constitute acceptance of your offer. The contract of sale with you only comes about subject to these Standard Terms and Conditions once we have dispatched the articles you have ordered, which constitutes acceptance of your offer. The purchase agreement is already concluded with our payment request, which we send you by email or letter pursuant to subsection 4.5, only if you select the “Payment in advance” option. Within Spain, ordered and available goods will be delivered within 1-4 working days after we receive your order, or full payment if payment in advance has been selected. We accept no liability for adhering to this delivery time unless a failure to do so is intentional or due to gross negligence on our part.
We always deliver by post to your home address. Delivery to a PO box is not possible. There is no minimum order value.
We always deliver on account (subject to creditworthiness). If a credit check reveals that you are not regarded as creditworthy, we reserve the right to refuse your order or to only deliver against payment in advance (Section 4.5).
In case of delivery delays or should your order not be deliverable in whole or in part, we shall inform you promptly in each case and refund any payments already received from you without delay. Under no circumstances would we send you a replacement article, even if it was of an equivalent quality and price.
For international deliveries, please refer to Section 5 below. With respect to the applicable flat rate shipping charge, please take note on “Shipping costs”. Customs charges may be payable in addition. Your local customs authorities can provide you with details.
All correspondence with us should be in Spanish; this also applies to conclusion of the contract of sale. In our Online Shop you can also use English.
If, with your consent, we deliver additional parts of your order at a later date, you will receive these without any postage and packaging costs. For this later delivery, we set a minimum single item value for each destination country . If the price of the goods is lower than this (or you do not consent to later delivery), we ask you to order the item(s) when it (they) become(s) (fully) available again.
If you have a PayPal account, you can pay easily, safely and with a few clicks by PayPal in our online shop. PayPal transfers the amount immediately after you approve the payment with PayPal.
Please state the full credit card number and the expiry date. As long as the card is valid, we will debit future invoice amounts from your credit card account. The invoice amount is charged to your credit account when the ordered goods are dispatched. In the event of an account block or of a cheque being dishonoured, we will deliver your order after payment in advance.
You pay the invoiced amount on delivery plus a cash on delivery fee of 3% minimun 3€ (as at: 10/2015) to the post office. For legal reasons, we can only deliver to persons under the age of 18 subject to cash on delivery.
On receipt of order, you will receive an e-mail or letter from us with exact details of the total amount of your order incl. shipping costs and terms of payment, as well as our bank details. Only then should you transfer this total amount to our bank account. Once we have received the total amount your order will be assembled and dispatched to you.
There is no pay later plan
We deliver products previously payed , by PayPal, against payment by credit card or payment in advance. Payment by credit card is also possible for deliveries to the following countries: Belarus, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta (M), Monaco, Norway, Poland, Portugal, Romania, Russian Federation, Slovakia, Slovenia, Sweden, Ukraine. Any applicable bank charges are borne by yourself.
We reserve the title to the supplied goods until their purchase price has been paid in full. Until then you are obliged to handle the goods with care and leave them in your care, not sell them or otherwise dispose of ownership thereof. In the event of attempts by third parties, particularly bailiffs, to seize the goods you must point out our ownership and notify us in writing immediately so that we can assert our rights of ownership. If your conduct is in breach of the contract, especially in the event of payment default, we are entitled to demand surrender of the goods provided we have withdrawn from the contract.
For purchases or deliveries to customers in Spain only the prices specified in euro in our catalogue/Online Shop and in the current advertising at the time of your order apply; pricing errors therein are reserved. All prices are inclusive of the statutory value added tax currently standing at 21% and are exclusive of shipping costs
For purchases by and deliveries to customers who are outside Spain but still within the European Union (EU), we are obliged to charge VAT at the statutory rate applicable in the particular country. As VAT rates vary from country to country, the prices charged may differ from those shown in our catalogue/online shop and in the current advertising at the time of your order. For purchases by and deliveries to customers outside the European Union (EU), we charge no VAT; e.g. in Switzerland or Russia you must pay the applicable customs duty and VAT to the national post office on delivery of the goods. In such cases, the Spanish VAT (currently 21%) included in our advertised prices is omitted.
All prices are exclusive of shipping costs
The statutory provisions apply to your order; according thereto you are entitled, as the buyer, if goods are surrendered to you in a defective state, to demand subsequent performance at no cost to you in the form of rectification of defects or delivery of a flawless item, i.e. the goods will be repaired without any problems or replaced in full. If the subsequent performance option you choose would lead to unreasonably high costs, we are entitled to reject it and choose the other option unless this also entails unreasonably high costs.
By law the warranty period is two years from surrender of the goods to you as our customer.
Our liability for compensation, on whatever legal grounds (especially for delay or defects), is limited to the contractually typical, foreseeable damage. This liability restriction does not apply to our liability due to intent or gross negligence, for guaranteed quality characteristics, due to loss of life, personal injury or illness or under the German Product Liability Law.
The quick and easy way to make a claim is to go to our web site where you purchased the goods.
Web order is usually the fastest way to place your order . You can contact us easily by internet, e-mail, or at the customer center. We are at your service round the clock, 365 days a year.
Only consumers are entitled to the statutory right of revocation. A consumer is any natural person who concludes a legal transaction for a purpose that can predominantly neither be attributed to their commercial nor their independent professional activities. You are provided below with information on the prerequisites and consequences of the statutory right of revocation for mail order purchases. A contractual granting of rights going beyond the law is not associated therewith.